Contact details
Name and WhatsApp or mobile number are used for orders and trials. Email is optional unless a particular payment or support process requires it.
WHO CONTROLS THE DATA
TREX OTT operates trexott.online
TREX OTT decides how personal information submitted through this website is used. This policy applies to website forms, subscription and reseller orders, compatibility trials, support requests and direct WhatsApp conversations connected to those services.
INFORMATION WE COLLECT
Only the details needed to handle your request
Order and payment records
Selected plan, duration, amount, currency, payment method, transaction reference, order status and activation history. Full card, bank-login and wallet credentials are not collected by this website.
Setup and support details
Device model, application, connection format, troubleshooting messages and screenshots. A device or app identifier, including a MAC address, is collected only when required for the chosen setup.
Website and security data
IP address, browser, device type, referring page, timestamps, form events, cookie choices and server or security logs used to operate and protect the website.
WHY WE USE IT
Each use must have a service or legal reason
We process information to answer enquiries, provide the selected order or trial, verify payments, create or renew access, give setup support, prevent fraud, secure the website, maintain transaction records and meet legal obligations.
Depending on the request and applicable law, processing is based on performing a contract, taking requested pre-contract steps, legitimate interests in operating and securing the service, consent, or a legal obligation.
No data sales
We do not sell or rent names, phone numbers, email addresses, order history or support messages.
No unrelated messages
Order and support contact details are not used for unrelated promotions unless you separately agree.
No unnecessary credentials
Do not send card PINs, banking passwords, wallet recovery phrases or unrelated identity documents.
Who may receive information
Information is disclosed only when needed to:
- Hosting, content-delivery, security and form-service providers that operate the website.
- Payment providers that process or confirm a transaction under their own privacy notice.
- WhatsApp or Meta when you choose to communicate through WhatsApp.
- Service-fulfilment providers that create, renew or troubleshoot the ordered access.
- Professional advisers, authorities or other parties where disclosure is legally required or needed to protect rights and prevent fraud.
Some providers may process data in another country. Where required, appropriate contractual or legal safeguards are used for international transfers.
How long information is kept
- Orders, payments and account records: up to six years when required for accounting, tax, fraud prevention or disputes.
- Support conversations: normally up to 24 months after the last interaction.
- Uncompleted trial requests: normally up to 12 months.
- Technical and security logs: normally up to 90 days, unless needed for an active security or fraud investigation.
Information may be deleted sooner when it is no longer needed. A legal claim, payment dispute or statutory recordkeeping rule may require a longer period.
Cookies and measurement
Essential cookies may remember security settings, form state, session information and privacy choices. They are used because the website cannot provide those functions reliably without them.
If optional analytics or advertising tools are enabled, the site will provide the controls or consent required by applicable law. You can also block or remove cookies through your browser, although some forms or login functions may stop working.
YOUR PRIVACY RIGHTS
Request access, correction or deletion
Depending on where you live, you may have the right to access personal information, correct inaccurate details, request deletion, restrict or object to processing, receive portable data, withdraw consent and complain to a privacy authority.
Deletion is not absolute. We may retain the minimum information needed for payment disputes, fraud prevention, legal claims or mandatory accounting records.
How to submit a request
Contact us using the same phone number or email connected with your order. State the right you want to exercise. We may request limited information to verify that the request concerns your data.
We aim to respond to verified requests within 30 days or within the deadline required by applicable law. Exercising a privacy right does not reduce the service or price available to you.
Submit a Privacy RequestSecurity
We use access controls, limited staff access, secure hosting features and practical account safeguards. No internet transmission or storage system can be guaranteed completely secure.
Children
The website and paid services are not directed to anyone under 18. If personal information from a child was submitted without appropriate authorization, contact us so it can be reviewed and removed.
Policy changes
Material changes will be published on this page with a revised date. If a change materially affects an active customer, an additional notice may be provided through the available contact channel.
Last updated: September 20, 2026