Disclaimer

This disclaimer explains the context in which information and services are provided through the TREX OTT website. It should be read together with our Terms of Service, which govern purchases and service use.

Website content is provided to describe our services and help customers make informed choices. Your confirmed order details and the applicable Terms of Service form the basis of the service agreement.

TREX OTT provides digital subscription access, trials, reseller access and related setup or customer support as described on this website and in each confirmed order.

TREX OTT does not create, own, host or broadcast third-party programming or other material. References to compatible apps, devices, platforms or services explain how customers may access or use the service; they do not transfer ownership of those third-party products to TREX OTT.

We work to provide the service purchased and to support customers throughout setup and use. Because streaming relies on several connected systems, occasional buffering, loading delays, picture-quality changes or authentication delays may occur.

Technical performance can be affected by factors outside the direct control of TREX OTT, including:

• the customer’s internet speed, stability, routing or internet provider;
• Wi-Fi strength, local network congestion or VPN configuration;
• the device, operating system, player app, app update or available memory; and
• temporary maintenance, platform updates or unusually high network demand.

For setup guidance, review our apps and device compatibility guide. If a problem continues, please contact TREX OTT support with your order reference and device details.

Third-party apps, devices, operating systems, app stores, payment platforms and internet services are controlled by their respective providers. Their availability, features, updates, security and terms may change independently of TREX OTT.

Company names, product names, trademarks and logos belong to their respective owners. A reference to a third-party product or service is for identification or compatibility information and does not imply sponsorship, partnership or endorsement unless we expressly state otherwise.

We take reasonable care to keep service descriptions, pricing guidance and support information clear and current. Information may be updated as technology, suppliers, apps or operational requirements change.

If website information contains an obvious error or differs from the details confirmed for an order, we will explain and correct the position before activation where appropriate. Nothing on this website creates a guarantee beyond the confirmed order and the rights provided by applicable law.

Our website may link to third-party websites, apps or resources for convenience. TREX OTT does not control their content, availability, privacy practices or security. A link does not mean that TREX OTT approves every statement, product or practice on the linked service.

Customers should review the third party’s own terms and privacy information before using an external website or service.

Customers are responsible for using the service, their devices and third-party apps in accordance with the laws and regulations that apply in their location. Nothing on this website is legal advice or permission to infringe intellectual-property or other third-party rights.

Questions or notices relating to intellectual property can be submitted through our DMCA page or contact page.

To the extent permitted by law, TREX OTT is not responsible for loss caused solely by a third-party device, app, platform, internet connection or service that we do not control. Customers should follow reasonable setup, security and troubleshooting guidance and contact us promptly if assistance is needed.

Nothing in this disclaimer excludes or restricts liability or consumer rights that cannot lawfully be excluded. Our Refund Policy explains the circumstances and process for requesting a refund.

This disclaimer and any non-contractual matters connected with it are governed by the laws of England and Wales, while preserving any mandatory consumer protections that apply in a customer’s country of residence.

Questions about this disclaimer can be sent to admin@trexott.online or through our contact form.