Terms of Service

Service scope

TREX OTT provides digital subscription access, compatibility trials, reseller access where purchased, and practical setup guidance. The exact duration, connection quantity, login format, credit quantity and included assistance are the details confirmed for your order.

Installing a player application does not create or activate a subscription. TREX OTT is not the developer or owner of third-party players, televisions, streaming devices, app stores, internet services or payment platforms unless a page expressly states otherwise.

Orders, prices and payment

• You must provide a valid name and WhatsApp or mobile number. Email is optional unless a payment or support process requires it.
• The selected product, duration, currency and amount shown in the order confirmation form the basis of the order.
• An order is accepted only after TREX OTT confirms it and any required payment has been received or verified.
• Currency conversion, bank, card, wallet or network fees charged by another provider are your responsibility unless the order confirmation states otherwise.
• Obvious pricing, description or calculation errors may be corrected before activation. If payment was already received, you may accept the corrected order or receive the amount paid for the affected order.

Compatibility trials and activation

A trial is intended to check the specific device, application, login format, home network and normal viewing hours you expect to use. Trial availability, duration and eligibility may be limited to prevent misuse.

A paid subscription starts when access is activated or delivered, unless the order confirmation gives a different start point. Delays caused by missing device details, an incorrect app choice, incomplete payment verification or information requested from the customer do not extend an unactivated order automatically.

Devices, applications and login formats

You are responsible for confirming that your device can install or run a suitable player and that the application accepts the supplied connection format. M3U, Xtream Codes, Stalker Portal and MAC-based access are not accepted by every application.

Third-party apps may have their own price, licence, region, store availability, privacy terms and device requirements. A television model, operating-system update, limited storage, weak Wi-Fi, ISP restriction or app change may affect playback without being a fault in the supplied account.

Acceptable use and account security

You must use the service lawfully and follow the connection limit confirmed with the order. You must not:

• Share credentials beyond the purchased connection allowance.
• Copy, restream, rebroadcast, scrape, intercept or redistribute access unless a separate written authorization expressly permits it.
• Attempt to bypass security controls, connection limits, expiry dates or account restrictions.
• Use automated requests, attacks, malware, fraudulent payments or abusive communications.
• Publish credentials, portal addresses, private support messages or another customer’s information.

Keep credentials private and report suspected unauthorized use promptly. Access may be limited or suspended while misuse, fraud, a security incident or a disputed payment is investigated.

Reseller accounts and credits

Reseller access permits customer-account management within the permissions and credit balance supplied with the purchased panel. It does not grant ownership of TREX OTT branding, website materials, infrastructure or third-party applications.

Resellers are responsible for their own customer promises, retail prices, tax obligations, support arrangements and lawful marketing. They must not promise permanent availability of a particular channel, event, category or third-party app. Credits that have been allocated, converted into subscriptions or otherwise used are treated according to the Refund Policy.

Availability, content changes and support

Categories, regional availability, guide information and individual sources can change during maintenance or as upstream availability changes. Unless expressly confirmed in writing for an order, a specific channel, programme, event, language or category is not guaranteed for the full subscription period.

Performance also depends on the customer’s device, application, home network, internet provider, routing and location. Support may ask for the device model, app name, login format, error message and a screenshot to separate an account issue from a device or network issue. Never send banking passwords, card PINs or wallet recovery phrases.

Cancellations and refunds

Cancellation and refund eligibility is governed by the published Refund Policy. A cancellation requested before access or reseller credits are provisioned is treated differently from a change-of-mind request after activation or use.

After activation, TREX OTT may first verify the account, login format, device, app and network conditions and attempt reasonable troubleshooting. Nothing in these terms removes consumer rights that cannot legally be excluded in your country.

Service changes, suspension and liability

TREX OTT may update technical methods, supported formats, security controls, order procedures or these terms when needed to operate, secure or improve the service or comply with law. Material changes will be published with a revised date, and active customers may receive an additional notice through an available contact channel.

Access may be suspended or ended for fraudulent payment, unauthorized credential sharing, attempts to bypass limits, attacks, unlawful use or serious abuse of support. Where practical, the customer will be given an opportunity to correct a non-urgent breach.

To the extent permitted by applicable law, TREX OTT is not responsible for indirect or consequential loss caused by third-party devices, apps, app stores, payment services, internet providers or events outside reasonable control. Any liability that cannot be excluded remains limited only as far as the law permits. Nothing excludes liability where exclusion is prohibited.

Privacy, notices and contact

Personal information connected with orders, trials and support is handled under the Privacy Policy. Electronic notices may be sent to the email address or WhatsApp or mobile number supplied with the order.

If one part of these terms is found unenforceable, the remaining parts continue to apply. These terms, the confirmed order, Privacy Policy and Refund Policy form the agreement for the supplied service, subject to rights and laws that cannot be excluded.

Questions can be sent to admin@trexott.online or through the Contact page.